General

  • How do I find my meter/space number?

  • What does the blinking yellow, green and red light on the new meter/camstick mean?

  • How do I know my parking session has started?

  • Can I move my vehicle (readjust) while I have an active session?

  • May I feed the parking meter after I exceeded maximum time allowed to park?

  • Can I park at a meter that’s broken?

  • I got a parking ticket while sitting in the car?

  • How do I dispute a violation?

Citations

  • I received a citation - what can I do?

  • Why I did not get a ticket on my windshield but it was sent to me by mail?

Sentry Mobile App

  • How do I download the Sentry Mobile application?

  • How do I register/create a Sentry Mobile account?

  • How can I tell if I am running the latest version of the Sentry Mobile application on my iOS or Android device?

  • How do I update to the current version of the Sentry Mobile application on my iOS or Android device?

  • My Sentry Mobile account is locked. Why is this and how can I login?

  • How do I change my email address?

  • How do I change my password?

  • What are parking session notifications and what are the differences between the types of notifications I can subscribe to via the Sentry Mobile application?

  • How do I subscribe to receive parking session notifications via the Sentry Mobile application?

  • How do I register my phone number to receive SMS text notifications?

  • How do I change my phone number?

  • How do I add a license plate to my Sentry Mobile account?

  • How do I remove a license plate from my Sentry Mobile account?

  • How do I deposit funds to my Sentry Mobile account?

  • How do I pay for my parking session via the Sentry Mobile application?

  • Why is there a limit on how much money/time I can add to my parking session?

  • How do I know if my Sentry Mobile transaction was successful?

  • How do I know when I need to pay for parking?

  • Do I need to pay for parking on holidays?

  • Can I track more than one active parking session at a time?

  • How do I know where I’ve parked my vehicle?

  • Can I move my vehicle after I’ve paid for parking?

  • How do I obtain a copy of my transaction history?

  • I have a discrepancy with my parking session receipt… What do I do?

  • I believe the meter I am parked at is out of order… What do I do?

  • How do I dispute a transaction?

  • How do I logout/close out of the Sentry Mobile application?

  • How do I deactivate my Sentry Mobile account and receive a refund?